Oh Yeah

Hi Augustine,

We have received your email regarding the inappropriate behaviour of a driver associated with this network, via the 131008 email feedback. This company welcomes comment from passengers and the public, both critical and complimentary, as an important resource that assists our efforts in quality control.

For us to investigate your complaint could you email back with the time this incident happened and confirm that it was on Saturday the 1st September 2007. We view this type of behaviour most seriously, as it is not the type of behaviour we want or expect from our drivers.

Upon receipt of your return email the driver concerned will be called in for an interview, and depending on his past performance, a caution may be issued, a requirement to attend remedial training in Public Relations, a penalty, or suspension may be imposed.

Please be assured that the matter will be fully investigated and the appropriate action taken.

Regards,
Cath Chalker.
Quality Control
Silver Top Taxi Service Ltd.
P.O. Box 29, Abbotsford Vic 3067
Phone: (03) 84138107
Fax: (03) 84138131
cchalker@silvertop.com.au