Oh Yeah

Hi Augustine,

We have received your email regarding the inappropriate behaviour of a driver associated with this network, via the 131008 email feedback. This company welcomes comment from passengers and the public, both critical and complimentary, as an important resource that assists our efforts in quality control.

For us to investigate your complaint could you email back with the time this incident happened and confirm that it was on Saturday the 1st September 2007. We view this type of behaviour most seriously, as it is not the type of behaviour we want or expect from our drivers.

Upon receipt of your return email the driver concerned will be called in for an interview, and depending on his past performance, a caution may be issued, a requirement to attend remedial training in Public Relations, a penalty, or suspension may be imposed.

Please be assured that the matter will be fully investigated and the appropriate action taken.

Regards,
Cath Chalker.
Quality Control
Silver Top Taxi Service Ltd.
P.O. Box 29, Abbotsford Vic 3067
Phone: (03) 84138107
Fax: (03) 84138131
cchalker@silvertop.com.au

Step 1:

To 131 008:

Good day sir/madam.

Yesterday, I flagged down one of your taxis in the Melbourne CBD along Swanston St. The driver proceeded to ask me my destination, and when I told him near Melbourne University (as I live there), he swore at me and drove off. Not only that, he pointed the middle finger at me and my companions. Following this, he pulled over 1 street ahead of us in front of a night club. As we walked past, I looked into the cab and he pointed the middle finger at me directly in my face once again.

I am very upset at this treatment. For the sake of your company's good name, immediate and harsh disciplinary action should be taken against him. His taxi number was M 6421 and he was of Indian or Sri Lankan descent. I am not sure if this was racial discrimination, as me and my companions were of Malaysian descent. I hope he is dealt with swiftly. No human being should disrespect others in such a manner.

Please do not take my email lightly, as he may repeat this in the future. Thank you for your time and please let me know if any action has been taken. I would also like to know if he is an immigrant so I can report him to DIMA or other relevant authorities.

Thank you.

Damn tulan now. But I've included some lighter stuff below. Enjoy! Augustisbored.blogspot.com is BACK!